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Terms & Conditions

To ensure the safety and protection of our customers and walk leaders we ask all participants to abide by the following terms and conditions.

COVID Safety

All current COVID-19 restrictions and recommendations in place on the date of walks will apply.

Walk & Class Content

Walks & classes are open to people over the age of 18 only.

Holistic Physio offers a variety of walks & classes for all different fitness levels. Please ensure you read the walk/class description before booking to ensure you have the necessary fitness levels. Walk leaders reserve the right to tell customers if they feel the walk booked is not suitable for them.

Nordic or Exerstrider Fitness Walking poles are required for all walks unless otherwise stated.

Participants must have completed training in Nordic or fitness pole walking to join our walks.

Participant Responsibility

Participants are responsible for ensuring they arrive for walks on time. If the person arrives after the departing time stated, walk leaders shall not be obliged to wait for the person and shall treat the walk as being cancelled by them.

The participant hereby agrees that they shall abide by all instructions or directions given by a member of Holistic Physio or third-party guide engaged by Holistic Physio and hereby agrees to indemnify Holistic Physio against any loss or injury suffered or incurred by any other person because of the participant failure to act in accordance with any such instructions.

Holistic Physio shall not be liable for any physical injuries, casualties, loss, or damage caused by any events beyond the actual control of the company. Customers hereby agree to follow at their own risk any of the recommendations given by Holistic Physio, furthermore, customers agree not to hold the company responsible for injury or death resulting from accidents.

The participant agrees to accept the authority and decisions of Holistic Physio’s employees, representatives, and agents whilst participating in any walking activity arranged by them. If in the opinion of such persons, the health, level of fitness or conduct of a participant at any time before or after departure appear likely to endanger the safe, comfortable, or happy progress of the walking activity, the participant may be excluded from all or part of the walk without refund or recompense.

In the case of ill-health of a participant, Holistic Physio may make such arrangements as it sees fit and recover the costs thereof from the client. If a participant commits an illegal act, the participant may be excluded from the walking activity and Holistic Physio shall cease to have responsibility to/for them.

If you are affected by a condition, medical or otherwise, that might affect you or other people’s enjoyment or active participation of the walk, you must advise us at the time of booking. No refund will be given for any unused services.

It shall be the participants responsibility to disclose to Holistic Physio any physical or mental condition which may be relevant. Holistic Physio reserves the right to decline or provide a walk for a disabled person where in their opinion the walk would be unsuitable for the special needs of a disabled person.


Without prejudice to the consumer’s rights if the participant wishes to make a complaint in relation to a walk, he must immediately inform Holistic Physio’s representative at and shall, if required complete a form setting out the detail of the complaint. If the participant fails to comply with such requirement, Holistic Physio shall be entitled to recover the cost from the participant of any additional expenses incurred by it in carrying out subsequent investigation of a complaint which is found to be unjustified.

The participant shall be obliged to notify Holistic Physio in writing of any complaint not later than 28 days after their return or termination of the walk whichever is the earlier. The Company can be contacted at Holistic Physio, 11 Rinawade View, Leixlip, Co. Kildare, W23AX24.


Holistic Physio shall not be liable for any damage caused to the participant by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of Holistic Physio or retailer acting on its behalf nor to that of another supplier of services:

  1. a) the failures which occur in the performance of the contract are attributable to the participant;
  2. b) such failures are attributable to any third parties unconnected with the provision of the services contracted for, with whom the participant makes individual direct arrangements whether as a result of Holistic Physio’s or its representative’s recommendation and are unforeseeable or unavoidable; or
  3. c) such failures are due to:
    – unusual and unforeseeable circumstances beyond the control of Holistic Physio, the retailer acting on his behalf or other supplier of services the consequences of which could not have been avoided even if all due care had been exercised; or
    – an event which the Company, the Retailer acting on his behalf or the supplier of services, even with all due care could not foresee or forestall. In the case of damage other than death or personal injury or damage caused by defamation or by the wilful misconduct or gross negligence of Holistic Physio the amount of compensation which will be paid to the participant will be limited to an amount equal to the inclusive price of the activity to the adult concerned and in the case of Holistic Physio’s liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of in the place where they are performed or due to be performed even if that convention has not been ratified or applied in the Republic of Ireland.

Cancellations By Holistic Physio

Holistic Physio reserves the right to alter, change, curtail or cancel a walk or class.

If Holistic Physio cancels a walk or class due to insufficient numbers, inclement weather or Government restrictions, a full refund, or the option to transfer to another walk or class will be made to the participant.

Cancellation By Participants

Transfer of pay as you go bookings for walks and lessons can be made once only up to 24 hours prior to the start of the class. 

There is no refund or transfers for cancellations made with less than 24 hours’ notice.

There are no refunds for class passes.

Any refunds for classes and lessons are subject to a 10% admin fee. 

Cancellation of Special Events

This policy relates to Special Events such as Walk & Afternoon Tea, Poles Picnic, Specialist walks with external guide. These events will be marked as Special Events on our Calendar.

All Special Events must be paid for in full at the time of booking.

In the event of cancellation, the following refunds will apply:

Cancellation by Holistic Physio

Alternative date (subject to availability) or 100% refund.

Cancellation by Participant

– applies to everyone in the group.

More than 1 Week prior to the event – Alternative date offered (subject to availability) or 100% refund minus 10% admin fee.

48 Hours prior to the event – Alternative date offered (subject to availability) or 50% refund.

24 hours prior to the event – No Refund or Alternative date.

NB: Dates can only be transferred on one occasion.



Registration for Holistic Physio workshops are on a per person basis, not per company. Each participant must register individually. Numbers are agreed on a per workshop basis.

Payment & Costs:

Payment for workshop registration is due upon confirmation of the workshop date and content. Payment can be made through Bookwhen. The link for payment will be sent to you. Payments must be made at least 1 week before commencement of the workshop. Please be aware that costs may be incurred during the preparation of your tailored workshop. These costs will be communicated to you during the planning process.

Cancellation Policy:

Cancellations made with more than 48 hours’ notice prior to the scheduled workshop date are eligible for a refund, minus any costs incurred during preparation. For cancellations made with less than 48 hours’ notice, no refunds will be provided.


If you need to reschedule the workshop, please notify us as soon as possible. We will make every effort to accommodate your request and minimise any additional costs. Any costs incurred due to rescheduling will be communicated to you.

Participant Substitution:

If a registered participant is unable to attend the workshop, you may substitute another participant from your company at no additional cost. Please inform us of such substitutions in advance.

Workshop Changes:

Holistic Physio reserves the right to make changes to the workshop schedule, content, or location if necessary. We will make every effort to notify registered participants of any such changes in advance.


While Holistic Physio strives to provide safe and effective workshops, participants acknowledge that they engage in physical activities during the workshops at their own risk. Participants are responsible for ensuring their fitness level is suitable for the activities involved.

Data Privacy:

Holistic Physio values your privacy and will handle your personal information in accordance with our privacy policy. By registering for a workshop, you consent to the collection and use of your personal information for workshop-related purposes.

By registering for a Holistic Physio workshop, you agree to these terms and conditions. If you have any questions or concerns, please don’t hesitate to contact us.

These terms and conditions are designed to ensure clear communication and transparency in our workshop offerings. We look forward to providing you with valuable Nordic walking workshops tailored to your needs.


Privacy Policy of Holistic Physio

Holistic Physio operates the https://holisticphysio.ie/ website, which provides health and fitness services. Our services includes: Aromatherapy, Massage Therapy, Bodywork, Holistic Health Education and Nordic Walking Training.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Holistic Physio website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://holisticphysio.ie/, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.